Refund Policy

Thank you for shopping at Gears Of Future Advanced Electronics Private Limited (The GFX). We strive to ensure your complete satisfaction with your purchases. Please read our refund policy carefully as it outlines your rights and the procedures for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in original condition, and with all tags and accessories included.
  • The return request must be initiated within [X] days of receiving the product. Refer to the specific product page for the return window.
  • A valid proof of purchase (e.g., invoice or order confirmation email) must be provided.

Some products may be non-returnable (e.g., software, consumables). This will be clearly mentioned on the product page.

2. How to Initiate a Return

  1. Contact Customer Support: Reach us via the Contact Us page or call 88 044 044 99 within the return window. Provide your order number and reason for return.
  2. Return Authorization: If eligible, you'll receive a Return Authorization (RA) number with instructions.
  3. Pack the Product: Use the original packaging and include all accessories and proof of purchase. Write the RA number clearly on the package.
  4. Ship the Product: Send to the address provided. You may bear the shipping cost unless it’s a defect or our error. Use a trackable shipping method.

3. Inspection and Processing

Once received, our team will inspect the product. Please allow [X] business days for this process.

If approved, refund processing begins. If not approved, we’ll return the item to you at your expense.

4. Refund Process

Refunds will be made to the original payment method. It typically takes [X]–[Y] business days after approval to reflect in your account.

For COD orders, refunds will be made via bank transfer. Ensure you share accurate bank details during the return process.

5. Exchanges

We do not offer direct exchanges. Please return the item and place a new order separately.

6. Damaged or Defective Products

Contact us immediately upon receipt if the product is damaged or defective. You’ll need to provide photos as evidence. Based on review, we may offer a replacement, repair, or full refund (including shipping).

7. Return Shipping Costs

If the return is due to a customer decision (not a defect or our error), the return shipping cost is your responsibility. For defective items or shipping errors, we’ll provide prepaid return shipping instructions.

8. Contact Us

Have questions about our Refund Policy? Reach us via the Contact Us page or call 88 044 044 99.