Frequently Asked Questions
General Questions
What are your operating hours?
Our online store is open 24/7. Our customer support team is available Monday to Friday, from 10:00 AM to 6:00 PM IST.
Where are you located?
Our operating address is No.2, C 112, 2nd Cross Rd, East of NGF Layout, Kasturinagar, Bengaluru, KA - 560043.
How can I contact you?
You can reach our customer support team by emailing us through the Contact Us page or by calling us at 88 044 044 99 during our operating hours.
Do you offer international shipping?
Yes, we support shipping to many international destinations. Please refer to our Shipping Info page for more details on supported countries and shipping costs.
Ordering & Payment
How do I place an order?
You can easily place an order by browsing our products, adding the desired items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept various payment methods including Debit Card, Credit Card, Net Banking, UPI, EMI, Bank Transfer, e-Mandate, Pay Later, Cardless EMI, and supported wallets like FreeCharge, PayZapp, Ola Money, PhonePe, Airtel Money, MobiKwik, JioMoney, Amazon Pay, and PayPal (for international payments).
Is my payment information secure?
Yes, your payment information is secure. We do not collect your credit/debit card number or personal information directly. We use secure payment gateways and industry-standard encryption to process your transactions. Please consult your card-issuing bank for information regarding your transactions.
Do you offer EMI options?
Yes, we offer EMI (Equated Monthly Installment) options for eligible purchases. Please check the product page or the payment options during checkout to see if EMI is available for your order.
Shipping & Delivery
What are your shipping costs?
Shipping costs vary depending on the destination, weight, and size of your order. You can view the shipping costs during the checkout process before making a payment. Please refer to our Shipping Info page for more details.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders are delivered within 3–7 business days. International orders may take longer. You can track your order status using the tracking information provided after shipment.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number on our Track Your Order page or the respective courier’s website to monitor the progress of your delivery.
Returns & Refunds
What is your return policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within a specified period (please refer to our Refund Policy page for details). The item must be in its original condition and packaging.
How do I initiate a return?
To initiate a return, please visit our Refund Policy page and follow the instructions provided. You may need to fill out a return request form or contact our customer support team.
How long does it take to process a refund?
Once we receive your returned item and verify its condition, we will process your refund. The refund processing time may vary depending on your original payment method and your bank. Typically, it takes 7–10 business days for the refund to reflect in your account.