Track Your Order

Every order you place on GFX is in My Orders in your account. Sign in with the mobile number you ordered with to see it.

How to Track Your Order:

1. Sign in: Click the account icon in the header and sign in with your mobile number and the OTP we send you.
2. Open My Orders: Your orders are listed newest first, with their status. Use the status tabs to filter them.
3. Open an order: See each item with its seller, delivery speed and status, the delivery address, what you paid, and the order's history: placed, paid, cancelled and refunded, each with its date and time.

What the Status Means

• Payment pending: The order is placed but not yet paid. Use Complete payment before the time shown to keep your items.
• Order expired: The order was not paid within 30 minutes, so its items were released. Nothing was charged.
• Processing: Payment received. The seller is preparing and packing your items.
• Partly shipped / Shipped: Some or all of your packages are with the courier. An order from several sellers ships in several packages.
• Delivered: Every package has reached you.
• Partly cancelled / Cancelled: Some or all items were cancelled. The refund appears in the order's history.
• Returned: The items came back to the seller under our Return & Refund Policy.

We notify you when each package ships and when it is delivered. Until the seller packs an item, you can cancel it from the order page.